Customer Service Representatives at Seven-Up Bottling Company Limited
Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water.
SBC has recently entered into Home & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer.
Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.
Location: Lagos
Job type:Â Full time
Job Summary
- Customer Service Representative is the front line of support for the company’s customers.
- You’ll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.
Responsibilities
- Answer customer questions about products or services
- Resolve customer problems and complaints in a timely manner
- Provide customer support via various channels
- Escalate complex customer issues to management
- Collect and record customer feedback
- Help to improve the customer experience.
Qualifications
- Bachelor’s Degree in Business Administration or relevant field.
- A minimum of 2 years of proven experience in a customer service position
- Must be proficient in Hausa or Igbo language
- Proficiency in Microsoft Office and customer service software.
- Must be open to working on a shift schedule
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Application Closing Date: 15th August, 2024.
