Binance is the world’s leading global blockchain ecosystem and cryptocurrency infrastructure provider, offering a suite of financial products that includes the world’s largest digital asset exchange.
Our mission is to accelerate the adoption of cryptocurrency and increase financial freedom.
If you’re looking for a fast-paced, mission-driven organization with limitless opportunities to learn and grow, Binance is the place for you.
Binance is a client-facing company, so customer service is extremely important to us.
We hope to build a platform that provides our users with excellent quality, quick response times, and accurate information.
Customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform are all handled through the ticketing system and a live chat feature.
Job Title:Â Customer Support Representative
Location:Â Remote
Employment Type: Full-time
Salary: $2,750/month
Responsibilities:
- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, special cases or ad hoc tasks.
Requirements:
- Bachelor degree or above.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can work under different work shifts, including night shifts.
- Positive about the crypto industry.
- Personal or professional experience with cryptocurrency.
- Proficient in English language.
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
Method of Application
Apply here
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